“i totally get why this must be a pain having to do this while you need the internet for work.” 2. An immediate fix isn't really possible. In this article, we’ll dive into the scenarios, diagnosis, and possible solutions when a customer calls to report that their internet isn’t working.
How to Fix is connected but not working' in 5 Steps Driver Easy
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There's an outage in your area, so you'll just have to wait until it comes back on.
A customer calls because her internet isn't working. Your first instinct may be to jump into trouble. They can also try restarting the. A customer calls because her internet isn't working.
To troubleshoot internet connectivity issues, the customer should first check if the modem and router are properly connected and powered on. What, if anything, should the representative have said instead? I need it to be able to work from home!. There's an outage in your area, so you'll just have to wait until it comes back on.
As a customer service representative, you receive a call from a frustrated customer who says their internet isn’t working.
Someone needs to come fix my internet immediately!
